PRIVACY POLICY

Effective Date: 18th October, 2019

Thank you for playing our games! This Privacy Policy describes:

  • The ways we collect personal data about you and why we do so
  • How we use your personal data, and
  • The choices you have about your personal data.

This Privacy Policy applies to HARPGames’  games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on harpgames.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

CONTACT US

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.

email: support@harpgames.com

THE DATA WE COLLECT

Data you provide us.

  • Contact information (such as name and email address)
  • Player name and password
  • Profile information (such as profile photo)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account)

Data we collect automatically.

  • Data about your account and game progress
  • Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
  • Data about your device, such as device name and operating system, browser type and language
  • Data we collect with cookies and similar technologies (see more below)
  • General location data
  • Precise geo-location data (GPS, with your consent)
  • Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

In most cases, we also create a Harpgames-specific ID for you when you use the Service.

Data we collect from our partners.

  • Data we receive if you link a third party tool with the Service (such as Facebook, WeChat or Google)
  • Demographic data (such as to determine the coarse location of your IP address)
  • Data to fight fraud (such as refund abuse in games or click fraud in advertising)
  • Data from platforms that the games run on (such as to verify payment)
  • Data for advertising and analytics purposes, so we can provide you a better Service

WHY DO WE COLLECT YOUR DATA

To make the Service work.

To perform the contract, we process data necessary to

  • Create accounts and allow you to play our games and use our Service
  • Operate the Service
  • Verify and confirm payments
  • Provide and deliver products and services you request
  • Send you Service-related communications

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

  • Update and develop player profiles
  • Develop and improve the Service and player experience
  • Manage our relationship with you
  • Provide social features as part of the Service
  • Customize your Service experience
  • Respond to your comments and questions and provide player support
  • Provide you HARPGames offers in the Service as well as in other websites and services, and by email
  • Send you related information, such as updates, security alerts, and support messages
  • Enable you to communicate with other players

To show personalized advertisements.

To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to

  • Track the content you access in connection with the Service and your online behavior
  • Deliver, target and improve our advertising and the Service

For information on how to opt-out from personalized advertisements, see section ‘Your rights and options’ below.

To keep the Service safe and fair.

Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the HARPGames Terms of Service.

In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to

  • Analyze and monitor use of the Service and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players

To analyze, profile, and segment.

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

With your consent.

With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.

WHO CAN SEE YOUR DATA

Apart from HARPGames, your data can be accessed by others in the following situations:

OTHER PLAYERS AND USERS.

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

PARTNERS WORKING FOR HARPGAMES.

Harpgames has partners to perform services for us. These partners process your data only at and according to HARPGames´ instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities.

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.